Job Description

Program Overview

Provides global enterprise infrastructure, network, and operations support for the Department of State, including network design, software lifecycle management, enterprise patching, and cloud engineering. Delivering innovative IT solutions and responding swiftly to urgent world events and critical cybersecurity threats for diplomats domestically and overseas ensures high customer satisfaction.

About The Role

This is an opening for an  SD_WAN Senior Network Engineer to support the Department of State’s (DoS) Diplomatic Technology Operations Division. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out U.S. foreign policy missions worldwide. The Operations Division provides enterprise operations and maintenance support worldwide. SAIC’s program is named "Vanguard" and is an IT consolidation consisting of the Department's data center, cloud, domestic and foreign network switch, routers and WAN devices.

This is temporarily a hybrid remote role. Currently, three days remote and 2 days on premise. This hybrid work option is subject to change without notice to support the DoS’ mission or at the request of the customer.

The position requires to be on-call on a rotational basis.

Description of Duties:

• Evaluates, designs, documents, implements, validation testing, and performs problem isolation and resolution, and performance monitoring, tunes, sets standards and maintains a range of network components and systems within the LAN/WAN environments at DoS posts and offices.  
• Performs these functions across using COTS and GOTS tools to test/validate physical media, Operating Systems, TCP protocol stacks, routing protocols, routed protocols and network hardware components primarily on Cisco devices.
• Provides client consulting, and training on the best practices and use of the DoS networks, tools, and architectures.
• Uses monitoring, performance analysis systems, network management software, and hardware management software to troubleshoot and isolate problems, gauge WAN and LAN performance and activity.
• Devises solutions to operational problems within the capacity and operational limitations of installed equipment.
• Provides internal consulting, technical guidance, information and support to other team within DoS such as: application developers, tools developers, management, and inter-division stake holders.
• Must be able to work shift work. Shift on site from 3pm-11pm Tuesday to Saturday with 3 days on site and 2 days remote.  The remote work is subject to change.  Must be able to be on call on a rotational basis.

Qualifications

Required Education & Experience

• Bachelor’s and 8 years experience, Master's and 6 years, 3 years with PhD or HS Diploma and 12 years experience
• Active certifications: Cisco Certified Specialist – Enterprise SD-WAN Implementation
• Network Technology Expertise:
• Understanding SD-WAN Architecture: Familiarity with SD-WAN components such as controllers, edge devices, and overlay networks.
• Routing Protocols: Proficiency in dynamic routing protocols like BGP, OSPF, and EIGRP.
• Traffic Engineering: Knowledge of application-aware routing, path selection, and traffic prioritization.
• Overlay and Underlay Networks: Ability to differentiate and manage overlay (logical) and underlay (physical) networks.
• WAN Optimization: Skills in optimizing bandwidth usage and improving application performance.
• QoS (Quality of Service): Ability to configure and manage QoS policies for traffic prioritization.
• Network Security: knowledge of best practices using secure tunneling and device hardening and risk management.
• Expert experience in one or more of the following: Cisco Nexus, Cisco Catalyst, Cisco ISR/ASR routers troubleshooting.

• Cloud Integration:
• Cloud Networking: Experience with integrating SD-WAN solutions with cloud platforms like AWS, Azure, and Google Cloud.
• SaaS Optimization: Skills in optimizing SaaS applications (e.g., Office 365, Salesforce) over SD-WAN.

• Soft Skills:

• Communication: Ability to explain technical concepts to non-technical stakeholders and team members.
• Problem-Solving: Strong analytical skills to resolve complex network issues.
• Project Management: Experience in managing SD-WAN deployment projects.
• Writing and Documentation:  Able to revise current work instructions or design documents and produce Visio drawing for infrastructure.
• Customer service focused

• Knowledge of cabling standards, fiber optic and copper cable termination.
• Experienced with network monitoring devices such as HP Openview, Nagios, Zenoss, NeuralStar or other similar monitoring tools.

Required Clearance

• Must hold at least an Interim Secret Clearance with the ability to obtain Top Secret Clearance

Desired Experience/Skills/Attributes

• Master’s degree in a computer science/computer engineering related discipline
• Experience working with Service Now ticketing system.
• Familiarity with Department of State’s network environments.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $112,000 - $179,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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