Virtual Email and Chat Support Advisor Job at FXBC, Miami, FL

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  • FXBC
  • Miami, FL

Job Description

This is a remote position.

Job Description: Virtual Email and Chat Support Advisor

Location: United States (Remote)

Compensation: $28 - $35 per hour

Reporting Structure: Reports to Customer Support Manager

Summary:

We are seeking a Virtual Email and Chat Support Advisor to join our team at FXBC Mid North Coast. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through email and chat channels. If you have excellent communication skills, a passion for customer service, and the ability to work effectively in a virtual environment, we want to hear from you!


Responsibilities:

  • Respond to customer inquiries and issues via email and chat in a timely and professional manner
  • Provide accurate information and solutions to customers to ensure a positive experience
  • Escalate complex issues to the appropriate team members for resolution
  • Maintain detailed records of customer interactions and transactions
  • Identify and report trends in customer inquiries to improve overall customer satisfaction

Requirements

  • Excellent written and verbal communication skills
  • Strong problem-solving abilities
  • Ability to work independently and manage time effectively in a virtual environment
  • Previous experience in customer service or support role preferred
  • Proficiency in Microsoft Office and CRM software


Skills:

  • Customer-focused mindset
  • Attention to detail
  • Ability to multitask and prioritize tasks
  • Adaptability and flexibility


Experience:

  • 1+ years of experience in customer service or support role
  • Experience working in a virtual environment preferred

Benefits

Our employees enjoy a complete benefits package, including the following:

  • Medical, Dental and Vision Coverage  
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Military Leave Policy – for Active and Reserve Duty
  • Life Insurance and AD&D Coverage
  • Short and Long Term Disability Coverage
  • Flexible Spending Accounts (Medical, Dependent Care)
  • Tuition Reimbursement for Undergraduate and Graduate Programs
  • Comprehensive Training Programs


Job Tags

Hourly pay, Full time, Temporary work, Work at office, Remote work, Flexible hours,

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