Willow Inpatient Application Support Analyst Job at Shyft6, Maitland, FL

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  • Shyft6
  • Maitland, FL

Job Description

This is a remote position.

Job Description: Epic Willow Inpatient Application Support Analyst

Position Type: Contract/Full-Time

Location: Remote/Onsite (as required)

Department: Information Technology – Application Support

Overview

We are seeking an Epic Willow Inpatient Application Support Analyst to provide ongoing support for a live production environment. This role focuses on ensuring system stability, addressing day-to-day issues, and managing small-scale enhancements and projects within the Epic Willow module. The ideal candidate will have hands-on experience supporting Epic Willow and the ability to collaborate with clinical, pharmacy, and IT stakeholders to deliver timely solutions.

Responsibilities

  • Provide daily support for the Epic Willow Inpatient application in a live healthcare environment.

  • Monitor system performance, troubleshoot incidents, and resolve break/fix issues to minimize downtime.

  • Perform routine maintenance tasks such as table updates, configuration changes, and user support.

  • Partner with end-users and pharmacy teams to gather requirements for small enhancement requests and implement approved changes.

  • Participate in small projects , including minor upgrades, workflow optimizations, and feature rollouts.

  • Collaborate with cross-functional teams to ensure smooth integration with other Epic modules (e.g., Beacon, ClinDoc, Resolute).

  • Maintain documentation of issues, resolutions, and system changes in accordance with IT governance standards.

  • Support system testing, validation, and change management activities.

  • Stay current with Epic updates, patches, and best practices for system stability and compliance.

Requirements

Qualifications

  • Epic Willow certification (Inpatient and/or Ambulatory preferred).

  • 2+ years of experience providing application support in a live Epic Willow environment.

  • Strong knowledge of pharmacy workflows, medication ordering, and administration processes.

  • Experience with break/fix troubleshooting, maintenance, and enhancement builds .

  • Ability to prioritize multiple tasks in a fast-paced clinical support setting.

  • Excellent communication and problem-solving skills.

  • Familiarity with ITIL practices, ticketing systems, and healthcare IT compliance standards is a plus.

Preferred Skills

  • Experience with Epic Bridges or other integration tools .

  • Exposure to Epic upgrade cycles and regression testing.

  • Previous experience in a healthcare provider environment supporting clinicians, pharmacists, or IT operations.



Job Tags

Full time, Contract work, Remote work,

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